Job Description

We are urgently hiring a Hotel Receptionist to join our reputable hotel on Lagos Island. This role includes free accommodation and offers an excellent opportunity for individuals looking to build a career in the hospitality industry. As the first point of contact for guests, the receptionist will play a crucial role in delivering exceptional customer service, managing reservations, and ensuring smooth front desk operations.

Key Responsibilities

• Welcome and check in guests upon arrival, ensuring a warm and professional first impression.
• Manage room reservations, cancellations, and modifications accurately using hotel management software.
• Handle phone calls, emails, and guest inquiries in a prompt and courteous manner.
• Process guest payments, issue receipts, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Maintain a clean, organised, and professional reception area.
• Address guest complaints or issues efficiently and escalate when necessary.

Desired Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Basic computer proficiency (Microsoft Office, booking software).
• Professional appearance and a positive attitude.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualification

• Minimum of SSCE / OND qualification.
• 0–1 year of experience in hospitality, customer service, or front desk roles (freshers are welcome).
• Previous hotel or reception experience is an added advantage but not mandatory.

Benefits

• Competitive monthly salary (NGN 80,000 – 120,000).
• Free staff accommodation on Lagos Island.
• Meal allowance.
• Career growth opportunities in the hospitality industry.
• Supportive and professional work environment.

How to Apply

Interested candidates should submit their CV by clcking the apply now button below.