Job Overview
We’re looking for a Hotel Receptionist to be the first point of contact for our guests and make sure they enjoy a smooth, welcoming, and memorable stay. The ideal candidate will have excellent customer service skills, strong organizational abilities, and prior experience in hotel front desk operations.
Key Responsibilities
- Manage guest check-in and check-out processes efficiently.
- Handle online and phone reservations, ensuring accurate bookings.
- Provide guests with information on room options, rates, and hotel amenities.
- Verify payment methods and process transactions securely.
- Welcome guests warmly upon arrival and assign rooms appropriately.
- Address guest complaints and resolve issues professionally and promptly.
- Coordinate with housekeeping to ensure rooms are clean, well-maintained, and guest-ready.
- Manage group bookings and organize special arrangements for VIP guests and events.
- Promote additional hotel services and amenities when suitable.
- Maintain accurate and up-to-date records of bookings, payments, and guest information.
Requirements
- Minimum 2 years of experience as a Hotel Front Desk Agent, Receptionist, or in a similar hospitality role.
- Proficiency in hotel reservation software (e.g., Opera, Eazysoft, or similar).
- Strong customer service orientation with a professional demeanor.
- Excellent communication, interpersonal, and organizational skills.
- A degree in Hotel Management or a related field is an added advantage.
Why Join Us?
- Work in a professional, guest-focused environment.
- Opportunities for career development and growth in the hospitality industry.
- Competitive salary and benefits package.
How to Apply
Interested candidates should send their CV/Resume and cover letter by clicking on the Apply Now button below
