Job Summary

Be the welcoming face of Lekki Grandview Hotel. As our Hotel Receptionist, you will manage guest check-ins/outs, handle calls and reservations, resolve issues promptly, and maintain a professional, organized front desk experience for all guests.

Key Responsibilities

• Warmly greet guests, manage check-ins/check-outs, verify IDs, and process payments accurately.
• Handle calls, emails, and reservations; manage room assignments in the PMS.
• Coordinate room status updates with Housekeeping and Maintenance teams.
• Resolve guest issues promptly and escalate unresolved concerns.
• Maintain cash drawer accuracy, receipts, and assist with night audits during late shifts.
• Keep the front desk and lobby neat, upholding grooming and hotel service standards.

Skills Required

Guest Relations, Front Desk Operations, Reservations Management, PMS, Phone & Email Etiquette, Cash Handling & Reconciliation, Communication, Problem Solving, Attention to Detail, Multitasking, Time Management, Conflict Resolution, Upselling, Microsoft Excel & Word, Room Assignment, Housekeeping Coordination, ID/KYC Checks, Professional Grooming, Night Audit Basics, Handover Reporting.

Requirements

• 2–3 years experience in hotel front desk or strong customer service background.
• Excellent communication and confident phone etiquette.
• Professional appearance and guest-first attitude.
• Proficiency with PMS, typing, and Excel.
• Accuracy in handling cash/card transactions.
• Able to work shifts, weekends, and holidays; dependable and punctual.

Why Join Us?

• Competitive salary with growth potential.
• Opportunity to work in a premium hospitality environment.
• Supportive, professional team culture.

How to Apply

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