Job Description

MetroHealth HMO is currently hiring a proactive and articulate NYSC Medical Doctor or recent graduate to join our team as Call Center Department Lead.

This role provides an excellent opportunity for a young doctor to gain leadership experience in healthcare operations, patient coordination, and team management while contributing meaningfully to service delivery and member satisfaction.

As the Call Center Department Lead, you will oversee daily operations, ensure professional handling of patient and provider inquiries, and collaborate with other departments to drive efficiency and member engagement.

Key Responsibilities

• Lead and manage the daily operations of the Call Center team.
• Serve as the primary clinical liaison for member and provider inquiries.
• Ensure accurate and timely response to all calls and requests.
• Train and supervise call center agents on medical-related queries.
• Maintain high service standards in line with HMO protocols.
• Collaborate with other departments to improve overall member experience.
• Generate and present regular reports on call center performance.

Desired Skills

• Strong communication and interpersonal skills.
• Leadership ability with good team management skills.
• Excellent problem-solving and multitasking abilities.
• Good knowledge of healthcare processes and patient care coordination.
• Proficiency in Microsoft Office and basic call center tools (preferred).

Qualification & Requirements

• MBBS degree from a recognized institution.
• Currently serving NYSC or a recent graduate (eligible for employment).
• Prior experience in a customer-facing role, administrative role, or healthcare setting is an advantage.
• Passionate about healthcare service delivery and patient support.

Benefits

• Competitive salary package.
• Leadership and career growth opportunities.
• Exposure to healthcare management and patient service operations.
• Supportive and professional work environment.